Returns Policy
LIMITED EDITION PRINTS:
As each print is part of a numbered, limited edition series, we are unable to accept returns. This ensures the integrity and collectible value of each edition.
If your print arrives damaged, we are committed to making it right. Kindly email our team at codyjamesart@gmail.com with photos of the damage, and we will promptly send you a replacement at no additional cost.
For any other questions about your limited edition print, please don't hesitate to contact us.
MERCHANDISE:
RETURNS:
All unworn, unused merchandise accompanied by the original purchase receipt can be returned for a refund within 14 days of delivery, however, customers are responsible for all shipping costs. Items must be returned to us in original condition.
Please use the original packaging included in your shipment to return any item(s). Once our team has approved the returned stock, your refund will be credited directly back to the original form of payment used. Your refund will be processed within 5-10 business days from when your return is received, most likely sooner.
If the return is a result of our error (for example, you received an incorrect or defective item, etc.) we will bear responsibility for the return shipping costs.
Cody James NY reserves the right to reject returns beyond the return period limit, or items which are not in the original condition in which they were received. If this is the case, the package will be simply returned back to the customer and any shipping costs involved will not be covered by Cody James NY.
Please also note that Cody James NY intentionally manufacturers small quantities of merchandise to limit overproduction. It is not guaranteed that you will be able to repurchase an item after you have returned your original order as it may be sold out.
To initiate a return, please contact codyjamesart@gmail.com with RETURN #ORDERNUMBER as the subject line.
EXCHANGES:
As Cody James NY intentionally manufacturers small quantities of merchandise to limit overproduction, exchanges of any kind are not permitted.
CUSTOM RETURNS:
If you are unsatisfied with your custom order, a refund may be requested, but it will not be for the full amount. A legally binding 70/30 refund policy is in effect after placing a custom order. This means you will receive 70% of the total amount paid, while 30% is retained to cover the artist's time and resources.
If an order is lost or damaged, a credit or discount may be offered for the recreation of the piece. These situations will be handled on a case-by-case basis.